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Kritpura Barhalganj, Gola, Gorakhpur, Uttar Pradesh, India, 273402
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Email Address
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Frequently Asked Questions
Find answers to common questions about eBooks, purchases, and support
How do I purchase and download eBooks?
Browse our collection, add items to your cart, and complete checkout. After payment, you'll receive a download link via email and access in your account dashboard. All files are available immediately after purchase.
What formats are your eBooks available in?
We offer multiple formats including PDF, EPUB, and MOBI for eBooks. Audiobooks are in MP3 format. Most titles include 2-3 format options. Choose your preferred format during checkout.
What is your refund policy?
Due to the digital nature of our products, we offer refunds only in exceptional circumstances. If you encounter technical issues with a file, contact our support team within 7 days of purchase for assistance.
Can I preview eBooks before purchasing?
Yes, most eBooks offer free previews. Look for the "Preview" button on product pages to access sample chapters. Preview length varies by title but typically includes the first chapter or 10% of content.
Do you offer bulk orders for institutions?
We provide special pricing for bulk orders of 10+ copies. Contact our sales team using the form below with your requirements. We offer customized solutions for schools, libraries, and corporate training.
How quickly will I receive my eBook after purchase?
All digital products are available for immediate download after payment confirmation. You'll receive download links within minutes. If you experience any delay, check your spam folder or contact support.
What's the difference between free and paid eBooks?
Free eBooks are introductory resources or promotional materials. Paid eBooks include comprehensive content, professional publications, and premium learning materials. Both types are clearly marked throughout our store.
How do I contact customer support?
Use our contact form below for all inquiries. Our support team operates Monday-Friday, 9AM-6PM EST. For urgent issues, include your order number. We aim to respond to all queries within 24 business hours.
Can I access eBooks on mobile devices?
Absolutely! Our eBooks are compatible with all mobile devices. Use free reading apps like Kindle, Apple Books, or Adobe Digital Editions. Our website is fully responsive for browsing and purchasing on smartphones.
Is my payment information secure?
We use industry-standard SSL encryption for all transactions. Your payment details are processed through PCI-compliant payment gateways. We never store your full credit card information on our servers.
Still Have Questions?
Our dedicated support team is ready to help you with any inquiries or issues you may have. Contact us today for personalized assistance.
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